This page explains how to report abuse coming from PrismGuard servers, how to send copyright notices and legal requests, and what we can and cannot provide.
What PrismGuard is
PrismGuard is a VPN. We do not host websites, files or public user content. Traffic of our users reaches the internet from the IP addresses of our servers, so an address of ours in your logs usually means a PrismGuard user, not PrismGuard itself.
Reporting abuse
Write to support@prismguard.xyz with "Abuse" in the subject and include:
- the IP address of our server;
- the exact date and time, with time zone;
- the target (your IP, domain or service) and the type of abuse;
- log lines or other evidence.
We review every report. Where we can identify a breach of the Acceptable Use Policy, we act on it — for example by blocking the abuse pattern, rate-limiting or suspending the account.
Copyright and content notices
We cannot remove content from the internet because we do not host it. Send copyright or content notices to support@prismguard.xyz with your name and contact details, the work or right concerned, precise identifiers (URLs, our server IP, date and time) and a statement that the notice is accurate and that you are authorised to send it. If we can link the notice to an account, we may apply the Acceptable Use Policy to it.
Requests from authorities
We respond only to valid legal process and check each request before acting. We may refuse requests that are unclear or too broad.
What we may have: account data (email, Google or Telegram ID, or wallet address), plan and payment records, and — for a short time only — technical server logs that can include IP addresses and connection times. See the Privacy Policy.
What we do not have: the content of traffic, browsing history, a history of DNS lookups, or technical logs after they have been rotated.
Where the law allows, we may tell the affected user about the request.
If your access was limited by mistake
Write to support@prismguard.xyz with your account (email, Telegram, Google or wallet address), what happened and when. We will review it and restore access if the limit was a mistake.
Contact
Email: support@prismguard.xyz · Telegram: @PrismGuardSupportbot