This Refund Policy applies to Premium bought in any way: by bank card or SBP through Digiseller, with cryptocurrency through NOWPayments, or on-chain in SOL or USDC in the Solana dApp Store version.
Premium is prepaid and does not renew automatically, so there are no recurring charges to cancel. The Free plan lets you check that PrismGuard works on your network before you pay.
How refunds work
Refunds are made on request. Write to us, we check the payment and your account and reply with a decision. Instead of a refund, we can also fix the problem if you prefer — for example, activate missing Premium or move the payment to the plan you meant to buy.
When we refund
- You paid twice for the same purchase.
- You paid, but Premium was not activated and we could not fix it.
- PrismGuard was unavailable for a long time because of a problem on our side.
- You paid for the wrong plan or period and have not used Premium since.
What we do not refund
- Problems caused by things outside our control: blocking, throttling or other restrictions by your mobile operator, Wi-Fi network or country, and your device settings. Please use the Free plan to check your network first.
- Accounts limited or suspended for breaking the Acceptable Use Policy.
- Cryptocurrency sent to a wrong address, over the wrong network or in the wrong coin.
How to ask for a refund
Write to support@prismguard.xyz or to @PrismGuardSupportbot. Tell us how you sign in (email, Google, Telegram or wallet address), what went wrong, and the payment details:
- Card or SBP (Digiseller): the Digiseller order number and the email you entered on the payment page.
- Cryptocurrency (NOWPayments): the NOWPayments payment ID, the coin and the network.
- SOL or USDC in the dApp Store version: the transaction signature and the wallet address you paid from.
We answer every request and tell you the decision. If we need more details, we will ask.
How the money is returned
- Card or SBP: through Digiseller, under Digiseller's rules and timelines.
- Cryptocurrency (NOWPayments): in the same coin and network, to an address you give us (if you paid from an exchange, give your deposit address there), minus the network fee.
- SOL or USDC on Solana: in the same token, to the wallet that paid, minus the network fee.
When a payment is refunded, the Premium period it paid for ends.
Payments on Solana (dApp Store version)
In the dApp Store version you pay on-chain from your own wallet. Transactions on Solana are final: we cannot cancel or reverse them, and neither can Solana Mobile. A refund is a new transfer from us to the wallet that paid, in the same token, minus the network fee. Before approving a payment, check the amount and the recipient shown in your wallet. Everything else in this policy applies in full; send refund requests to us, not to Solana Mobile.
Your legal rights
If the law of your country gives you a mandatory right to a refund or to withdraw from the purchase, that right applies in addition to this policy.
Contact
Email: support@prismguard.xyz · Telegram: @PrismGuardSupportbot